You can ask to collect your rental motorbike from Nguyen Ha’s Long Bien location or enquire about a handover at another agreed address in Hanoi. This page is for arranging the logistics of one specific booking. Delivery areas, appointment times and any fee must be confirmed by the shop; a requested location is not automatically accepted.
Collection at the Long Bien shop
The published pickup point is Ngõ 5 Nguyễn Văn Cừ, Bồ Đề, Long Biên, Hanoi, near Gia Lam Bus Station. Tell the shop which day and time you plan to arrive, your chosen model and a reachable phone number. Ask whether the bike is ready before travelling, particularly if you have luggage or a tight transport connection.
Requesting a delivery or collection service
For a hotel, apartment or workplace handover, send a full address, map pin if available, local contact number, required handover time and a description of access or parking restrictions. If the street is narrow, indicate an easy place for two people to meet safely. A pickup at the end of the rental should be discussed separately; do not assume that delivery automatically includes collection.
What to confirm before an appointment
- The actual rental bike available and the agreed fee for your rental period.
- Whether the requested delivery or collection address is within the shop’s current service area.
- Any service fee, separate security deposit and accepted way to pay.
- Documents to show at handover and driving eligibility for that model.
- How late arrival, route disruption or an early return will be handled.
- Who to contact if you cannot find the meeting point.
Handover and return checklist
Agree on photographs or a visual record of any existing marks, a look at the brakes, tyres and lights, and the fuel or battery condition. Confirm keys, helmet or accessories and the intended return point. On return, leave enough time for both parties to inspect the vehicle and settle any agreed charges or deposit refund conditions. If you want to change the destination, ask first.
How to share a handover location accurately
If you prefer delivery instead of visiting the shop, send the full address as text and, where helpful, a map pin. Include a nearby landmark, an entrance or building name, and whether a motorbike can stop there safely. A hotel name on its own may not identify the right doorway, especially on a narrow street or a route with restricted vehicle access. Give a phone number that will work when the delivery person reaches your area.
If there are several entrances, a parking barrier or no suitable stopping space, suggest a nearby public meeting point and ask the shop whether it can use it. Never assume a delivery request has been accepted merely because you sent the location. Confirm whether the shop can serve the address, the agreed handover time and any separate delivery or end-of-rental collection charge.
Before leaving for the handover
- Check the date, time, vehicle type and meeting place in the latest confirmation message.
- Keep your phone reachable and bring the documents the shop requested for the offered vehicle.
- Clarify the rental fee, the separate deposit and any agreed delivery or collection charge.
- Allow time for the vehicle condition check; a tight connection is not a reason to skip it.
- If you are running late, message the shop rather than expecting the appointment to move automatically.
Confirm what is being handed over
At the meeting point, compare the vehicle with the model or alternative agreed in the quotation. Check tyres, brakes, lights, mirrors, horn and any visible marks together. Record the fuel or battery level and the keys, helmet or other accessories supplied. If the controls are unfamiliar, ask the staff to explain them before riding. Only accept a vehicle you are legally eligible and confident to operate.
Planning the end-of-rental return
Confirm whether you will return the bike at the Long Bien shop or a separately agreed collection point. A delivery at the beginning of the rental does not automatically mean a pickup is included at the end. Save the contact information and ask what to do if a meeting point becomes inaccessible or traffic disrupts your return. Changes to the agreed return time or place should be confirmed with the shop before the deadline.
At return, inspect the vehicle together and compare the recorded condition, keys, accessories and fuel or battery level. Request an explanation of any proposed deduction against the agreed terms before the deposit is settled. This page is a handover checklist, not a promise of a particular vehicle, service area or arrival time.
Detailed guidance and directions
Read the full delivery and pickup guide for context and provider-specific published conditions. The contact page is the primary way to confirm an appointment. For rental rates use the pricing guide. This page is a planning aid, not a dispatch-tracking tool.
Ask Nguyen Ha to confirm your booking: Call +84 334 699 969 · Zalo · WhatsApp. Give your dates, preferred vehicle, and collection address. A message is an enquiry, not an automatic reservation.