Introduction
Welcome to Hanoi Motorbike Rental & Sale. These Terms of Use (“Terms”) govern your use of our website and services, including motorbike rental in Hanoi. By accessing our website or renting a motorbike from Motorbike Nguyen Ha, you agree to comply with these Terms. If you do not agree, please do not use our website or services.
Eligibility
To use our services, you must meet the following criteria:
- You are at least 18 years old.
- You possess a valid ID card or passport.
- You hold a valid driving license for the type of motorbike you wish to rent (if applicable).
- You can provide a security deposit ranging from 2,000,000 to 5,000,000 VND.
- You agree to follow all traffic laws and safety regulations in Hanoi.
Service Description
Hanoi Motorbike Rental & Sale provides rental and sales of motorbikes in Hanoi. Our services include:
- Daily, weekly, and monthly motorbike rentals
- Delivery for multi-day, weekly or monthly rentals when agreed: 50,000 VND per leg within the agreed 10 km service area, or 100,000 VND for both directions; beyond 10 km, ask for a separate quote. No hourly or short-term delivery and no delivery to Noi Bai Airport.
- Assistance with rental agreements and documentation
- Maintenance and safety checks of all motorbikes
Account Responsibilities
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You are also responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
Rental Terms
By renting a motorbike from Motorbike Nguyen Ha, you agree to the following:
- All motorbikes are for lawful use only.
- You must wear a helmet at all times while riding.
- You are responsible for any damages caused to the motorbike during the rental period.
- You must not exceed the passenger limit or carry unauthorized goods.
- Return the motorbike on time and in the same condition as received.
Payments and Deposits
Reference rental fees vary by bike type. See our current daily, weekly and monthly rental rates and confirm the final quote before booking. If a rental period needs to be extended, the revised return deadline and any extra charge must be agreed under the specific contract; no universal hourly extension fee or six-hour conversion is confirmed. Breakdown support is available only during working hours, 09:00–21:00. For motorbike maintenance, customers must bring the bike to our shop. Deposits are generally quoted between 2,000,000 and 5,000,000 VND for listed petrol models, subject to the actual bike and written refund conditions. Delivery and pickup charges, if available, depend on the agreed location and terms; request a complete quote in advance.
Website Information Versus a Confirmed Rental
The prices, vehicle descriptions, guides and sample itineraries on this website are intended to help visitors prepare questions before contacting Nguyen Ha. They do not establish live vehicle availability or automatically create a reservation. Before travelling to collect a vehicle, ask the shop to confirm the offered model, the rental interval, where handover will happen and what you need to bring. An enquiry through a messaging application is not itself confirmation that a bike has been held.
The rental fee and security deposit are separate amounts. The final deposit, return conditions, agreed delivery charges and any other applicable items should be recorded for the specific arrangement. A general online price example should not be treated as an agreed price for a different model or a shorter period. Refer to the rental price guide for reference figures and the contact page to request an actual quote.
Before Handover and During the Rental
- Make sure the vehicle being offered is one you are legally eligible and sufficiently confident to operate.
- Confirm the start and return dates, agreed meeting point and a contact channel you can use if your schedule changes.
- Inspect brakes, lights, mirrors, tyres and visible marks together with the shop, and agree how the condition is documented.
- Ask for an explanation of any fuel, battery, accessory, return or deposit conditions in the applicable agreement.
- Request any extension or change of drop-off location before the agreed return time; do not assume approval or a fixed universal extension charge.
Delivery Appointments and Changes
For a delivery enquiry, give a full address and the intended time. Availability, access and a safe handover point must be confirmed with the shop. Delivery at the start of a rental does not automatically mean collection at the end is included. If a hotel or street cannot be served as requested, ask about meeting at the shop or another expressly agreed location. The detailed delivery guide explains the published service scope.
Questions About These Website Terms
If a statement in a guide appears inconsistent with a quotation or the conditions presented for your specific rental, ask the shop to clarify before committing. Where applicable law gives someone rights or protections, these cannot be determined solely by a general website description. These website notes are not a substitute for the actual agreement or for qualified legal advice about a dispute. Visitors can also read the Vietnamese website terms and the privacy policy.
Prohibited Conduct
Users of Hanoi Motorbike Rental & Sale services must not:
- Use motorbikes for illegal activities.
- Ride under the influence of alcohol, drugs, or any substance impairing ability.
- Transfer rental motorbikes to another person without prior consent.
- Engage in reckless or dangerous driving.
- Attempt to modify or tamper with the motorbike.
Intellectual Property
All content on rentbikehanoi.com is the property of Motorbike Nguyen Ha and protected by copyright. You may not copy, reproduce, or distribute content without written permission.
Limitation of Liability
While we strive to provide safe and reliable motorbike rental in Hanoi, Hanoi Motorbike Rental & Sale is not liable for:
- Any accidents, injuries, or damages during the rental period.
- Delays or failures due to traffic, weather, or other unforeseen events.
- Loss of personal items during rental or website use.
Termination
We may terminate your access to our services if you violate these Terms. Upon termination, all pending rental fees and deposits remain due, and you must return any rented motorbikes immediately.
Privacy
Your use of our services is also governed by our Privacy Policy. We collect personal information to provide motorbike rental services safely and efficiently in Hanoi.
Governing Law
These Terms are governed by the laws of Vietnam. Any disputes arising from these Terms or your use of our services will be resolved in the courts of Hanoi, Vietnam.
Changes to Terms
Hanoi Motorbike Rental & Sale may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or rental services constitutes acceptance of these changes.
Contact Us
If you have questions or concerns about these Terms of Use, please contact us:
Motorbike Nguyen Ha
Website: https://rentbikehanoi.com
Alley 5, Nguyen Van Cu, Bo De, Long Bien, Hanoi, Vietnam (near Gia Lam Bus Station)
Zalo/WhatsApp: +84 334 699 969
Email: motorbikethuha@gmail.com
Effective Date: September 26, 2025